Terms of Service & Website Disclaimer

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the information pages provided and our privacy policy govern Moolicious Soaps & Candles relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Moolicious Soaps & Candles” or ‘us’ or ‘we’ refers to the owner of the website. Our ABN is 35539783842. The term ‘you’ refers to the user or viewer of our website.

We reserve the right to amend the "Terms of Use" at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

The use of this website is subject to but not limited to any policies disclosed on information pages contained within this website and to the following terms of use:

Our Website Services

1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

2. All prices are in Australian Dollars (AUD) and are inclusive of GST.

Product Descriptions

3. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the colour description is 100% accurate.

4. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product. 

Product Orders

5. Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age. 

6. Orders will be dispatched via Australia Post. We reserve the right to change the freight method selected at checkout to another carrier. .

• Our return address is as per our returns policy, this is the only address supplied and is to facilitate your product return. 

7. When you order from us, we require you to provide your name, address for delivery, and your email address. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

8. Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. 

9. Our site offers various freight methods some registered and some not. By choosing a not registered on delivery method you are agreeing to our conditions that all risk of loss or damage to the goods passes to you when we dispatch the goods from our warehouse and it is not the responsibility of Moolicious Soaps & Candles to ensure delivery. If you do not agree to these terms we request that you do not purchase from us.

Use of Products

10. It is your responsibility as a purchasing customer to ensure you have read all the safety instructions for the use of our products.  Bath, Body & Beauty products all have a detailed product list and it is the customers’ responsibility to ensure they do not use the Moolicious Soaps & Candles if they have an allergy to an ingredient listed on that product.  All our Bath, Beauty & Body products have a complete list of ingredients used.  You will find these on the website description for each product and also on the label of the product itself.
 

Order Cancellation Due To Error

11. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. You will immediately be notified and refunded in full.

Product Returns - We do not accept Bath, Beauty & Body products

12. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged. If you wish to return a faulty or damaged product, you must notify us as advised in our designated refund policy where we set out our requirements relating to return of such goods.

13. Please note that any returns must be unopened. We will not accept any returns that have opened or damaged packaged as for example seal broken in bath bombs, soap packages, . If you return an opened package along with unopened packages the entire return will be sent back to you and the refund voided. Restocking/Administration charges do apply

Site Access

14. When you visit our website, we give you a limited license to access and use our information for personal use.

15. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

16. Except as permitted under the Copyright Act 1968 (C), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

Hyperlinks

17. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

Intellectual Property Rights

18. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

Disclaimers

19. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

20. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

21. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Limitation of Liability

22. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.

23. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.

Indemnity

24. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Force Majeure

25. If a Force Majeure event causing delay continues, we may terminate this Agreement by giving Notice to you. "Force Majeure" means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

26. These terms and conditions are to be governed by and construed in accordance with the laws of Queensland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.

27. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

28. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

29. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

PayPal Payment Disputes

30. If you pay with PayPal and have an issue with your order, you have 2 options to pursue.  You to contact us to settle your dispute, 99% of issues are sorted within 24hrs unlike PayPal which is a lengthy process. If you open a dispute with PayPal before our own dispute service is used we will not be able to rectify any problems until the dispute with PayPal is closed or PayPal has decided on the outcome. 

Clearance Lines

31. From time to time we will advertise clearance items. This may be within the title of the product or contained in the description. Clearance items are sold as it with no returns or refunds.