Shipping & Returns

Changes to your order

We will be happy to add products or make changes to your order providing it has not been processed or dispatched. If you wish to make a change to your order, please contact us ASAP and we will advise you of your order status. 
Once your order has been processed and ready for dispatch, no modifications will be accepted, and you will be required to submit a new order. 

Returns

Moolicious Soaps & Candles is committed to providing quality products to our customers, if for some reason you are unhappy or there is a problem with the product you have purchased, simply contact us within 24hours of receipt of your parcel to apply for a store credit or exchange based on the below guidelines.
We do not provide refunds, exchanges or store credits on products that you have purchased under the following conditions: 

  • If the products were on sale or clearance items.
  • If you have simply changed your mind.
  • If items are returned after your event date.
  • If you have chosen the wrong colour, style or size.
  • If items are lost/damaged during transit that were not covered by Registered/Signature post.
  • Items that are perishable such as confectionery.
  • Items that have been opened, used or damaged.
  • Items such as swimwear, underwear or earrings due to hygiene reasons.
  • Items that are not kept in stock and need to be ordered in specifically for you.
  • Minor colour variations are not considered to be a manufacturing fault as image colours can vary between computer monitors and print runs.
If you are returning an item to Moolicious Soaps & Candles for a refund, exchange or store credit, please read the following carefully: 
  • You must notify us within 24 hours of receiving your parcel to advise us of the issue. All products must be returned within 14 days from receipt of your parcel and you must have received authorisation from us prior to returning the goods. 
  • The products must be as new (undamaged and unused) with their original packaging intact.
  • The customer is required to pay for return postage of the goods and is responsible for packaging the goods to prevent damage during transit. Shipping charges are only refundable if we have made an error on your order.
  • We suggest that you register and insure your parcel upon return to us, Moolicious Soaps & Candles will not be responsible for any product that is lost or damaged during transit. Should the item get lost or damaged, and there is no insurance or tracking on the parcel, you will not be entitled to a refund, exchange or store credit.
  • We reserve the right to decline a refund, exchange or store credit if you do not meet these requirements.

If for some reason the goods have been damaged during transit, please send us an email to contact@moolicioussoapsandcandles.com.au within 24 hours of receipt of your parcel along with a photograph of the damaged goods. In the event an item is lost or damaged, we will happily exchange the goods or offer you a store credit providing your order was covered by Registered post, if neither of these options are suitable we will refund your money once the original goods are sent back to Moolicious Soaps & Candles, following the above guidelines. Refunds, exchanges and store credits will be processed within 5 working days. 

Returns - We make it easy

Moolicious Soaps & Candles appreciates your business and we are confident that you will be satisfied with the items that we have provided. We understand that things can go wrong but aim to reduce any room for error as much as possible with accurate photos, sizing and the detailed product descriptions for every item.
However, sometimes things do go wrong in packing your order, and we are here to assist you in making the return process as simple and easy as possible.
We have a 30 Day Return Policy which means that if there is a problem you have lots of time to organise your return.  
We are unable to accept returns on the following lines clearance lines, factory seconds, items in our sale category, bath & body products, veils, jewellery, underwear or swimwear.  


Sending back your item for a refund is easy:

  • Contact us via email with your order number, note the items you would like to return along with the reason. This form must accompany the return for it to be processed
  • Our sales team will email you a form to complete. Fill this in and place it inside your return parcel.  You will be provided with a return address at this stage
  • Package your items ready to be returned. Ensuring the items being returned are in their Original Product Packaging and the product packaging is not damaged. If you send an item back without its original packaging or the packaging is damaged, even if we have made an error with the items we will not accept the items back.

Take your return to a Post office, we recommend using a trackable service such as signature on delivery or registered post. Your parcel needs to be returned to us within 14 days from when you received it.

Exchanges

If you need a different item or colour etc. the quickest way is to place a new order for the item you want and then follow our Returns procedure above to get a refund for the original order
 
Colours and Dye Batches

Please remember we try our best to ensure photos provide an accurate representation of the colour of an item however different dye batches, different factory dye batches across different products, screen resolutions, camera setting and lighting can change the shade of an item in the picture.
We always recommend purchasing the entire amounts of coloured items in one go as if you come back to purchase more there is the possibility they are a new batch and may vary slightly in colour.
Please note that all our Body, Bath, Beauty and Candle products are manufactured individually and are not factory made, therefore colours & patterns will vary.  
 
Photographic Representation of Products

We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product. 
As always, please don’t hesitate to email us if you have any questions about our return policies. We aim to provide you the very best in customer service.

Scents

1 Million Type - A luxurious masculine aroma headlining blood orange and the spice of nutmeg and clove with a bold leather and woody base. Blood Orange, Grapefruit, Nutmeg, Clove, Leather, White Wood.

50 Shades - Sexy & alluring, powerful & seductive. Send your senses into overdrive. Masculine scent with notes of bergamot, cedar wood, warm leather & musk.

Alluring & Glamorous – This is a ‘to die for perfume fragrance” A favourite with all the ladies. Notes of ylang ylang, iris; rose, jasmine; sandalwood, vetiver and vanilla.

Almafi Coast - Encapsulates the feel of coastal roads & ocean views. An invigorating blend of Wild Freesia, Fresh Lime & Lavender.

Attitude Type – Sharp and intense with unique notes of lemon, coffee, cardamom and lavender, this heady fragrance is finished off with base notes of cedar wood, patchouli and amber.

Australian Bush - Go for a walk through the Australian Outback with this authentic fragrance with notes of lemon, pine & eucalyptus.

Australian Sandalwood - A rich, woody blend with a true to life aroma. Australia has the largest natural resource of sandalwood (santalum spicatum) in the world

Australian Florals & Honey - Not unlike the pleasant scent of exotic frangipani, this fragrance is a dense cluster of floral scents with a sweet rose and honey balsam combination. It also includes additional hints of cyclamen, star jasmine and an herbal orchid, green finish.

Baby Powder - This soft and woody blend makes you feel on top of the clouds. It begins with white cedar and blue violet petals. The heart blends freesia, ylang, heliotrope and cypress. The dry is a woodsy, powdery musk.

Bamboo & White Lily - An elegant scent, the intensity of the lily is gently wrapped in the oriental note of bamboo. An enticing combination that works well in any environment.
Bay Rum - A classic, clean combination of bay leaf and citrus with additional masculine notes of patchouli, cedar wood and pine needle.

Blackcurrant & Plum - Delightful fruity notes of  lemon  with the intoxicating allure of cyclamen and pine. Final notes of  spice,  florals, and amber complete this resonant fragrance.

Brown Sugar & Fig - Starting on a base of vanilla bean, caramel & fig leaves, this intricate fragrance is rounded out well with coconut, fresh fig & just a hint of fresh peach & passionfruit.

Captivating & Enticing - A clean masculine scent, with bold woody notes of vetiver, cedarwood and fir needle combined with fresh bergamot, lemon peel and musk.

Champagne & Strawberries - A distinctive combination of ripe strawberries & raspberries with notes of champagne & roses.

Chocolate

Coconut & Lemongrass - An exotic touch of Thailand. Tart, fruity top notes of pineapple, lemongrass and lime blend with a peachy middle, leading to a smooth finish of vanilla, sandalwood and coconut.

Coconut Lime - This is the ultimate refresher - A tantalizing fusion of fresh coconut, lime & invigorating verbena soothed by luscious vanilla. A classic which remains irresistible.

Coconut Vanilla - A classic combination of buttery, creamy coconut with lashings of vanilla crème, musk and almond.

Cool as a Cucumber – A delightful scent of spearmint and cucumber. This is a whole time favourite and everyone loves the freshness of it

Cowboy’s Fantasy - A More-ish and intriguing scent that resembles woody country hay with honey, rose and musk tones. Just beautiful and a favourite for the boys

Coffee Lovers - Dark, roasted coffee bean fragrance with a touch of chocolate.

Damask Rose - A tribute to one of the oldest rose strains in the world, a true floral rose with middle notes of jasmine, peony and hyacinth.

Dragon’s Blood - haunting and mysterious fragrance with sweet and spicy overtures

Elegance – A vibrant & sophisticated feminine bouquet that incorporates bergamot & grapefruit with rose, jasmine & vetiver, perfectly placed on a base of vanilla, white musk & patchouli.

Energy -  is a strong citrus blend including lemon, lime, pomegranate and pineapple with hints of fresh jasmine.

Fahrenheit - Bold & masculine with top notes of lavender, orange & lemon blended with deep woody notes of leather, sandalwood, amber & patchouli

Fern Leaf Peonie - A lovely powdery & floral scent abundant in peony petals, rosewood and star jasmine

Forbidden Fantasy - An exotic intoxicating mix of tropical floral fruit with fresh passionfruit, paw paw & mango with heady floral jasmine & cyclamen on a bold musky base.
Green Tea & Lemongrass - Refreshing & sophisticated scent. Notes of green tea, lavender, jasmine and lemongrass. This is a unique fragrance.

J’Adore Type - A feminine classic with delicate green fruity notes of mandarin & bergamot and a rich floral heart of violet, jasmine and orchid all on a base of sandalwood, vetiver amber & musk.

Japanese Honeysuckle - One of the most loved floral scents. With top notes of mandarin & pine needle, middle notes of grape & neroli & base notes of vanilla, malt, jasmine & cedarwood

Kaffir Lime & Sandalwood - A rich sandalwood blend with hints of patchouli combined with fresh zesty lime peel, sweet citrus orange & spiced amber.

Lavender – French Lavender

Lime, Basil & Mandarin - This is a premium fragrance that combines fresh zesty citrus notes of lime & mandarin undertone with notes of basil & herbs. A very unisex fragrance suited for everyone

Love Spell - An instant classic - this fragrance is a luscious fusion of citrus, cherry blossom, hydrangea, apple and peach; with a hint of blondewood

Monkey Farts – A kids favourite. complex citrus blend that starts with a subtle base of vanilla, then layered with fresh kiwi fruit, mango and bubblegum, finished off with top notes of grapefruit, banana and fresh strawberries. To me smells just like banana lollies

Montego Bay - This invigorating tropical scent of lemon & lime with warm vanilla & amber on a lush base of coconut, mandarin & sweet orange

Peppermint Crisp - It starts with the freshness of peppermint essential oil and adds blueberry, Chantilly cream and marshmallow to make this fun, fruity blend.

Peppermint & Eucalyptus - An invigorating blend with peppermint, patchouli, cedar wood and eucalyptus.

Pink Champgne & Exotic Fruits - A platter of the most nectarous ingredients, Pink Champagne & Exotic Fruits can only be described as ambrosial with delicious passion fruit and guava notes at the heart, and pink grapefruit adding a sweet richness to this complex blend.

Pink Sugar Type - Fresh, yet warm and tender, this rich and sweet fragrance combines the fruity top notes of strawberry, raspberry and citrus with indulgent vanilla and white musk. A beautifully rounded medley that will leave you wanting more!

Ralph Lauren Blue type -  floral stunner begins with a dazzling, complex bouquet of lotus flower, lilies, jasmine petals, pink peonies, rose de mai, tuberose, and orange blossom. Clean white musk, ambrette, and lots of sandalwood balance the florals and provide a sultry, soft, long-lasting finish.

Rose Geranium - Rich warm & feminine, a beautiful scent of rose top notes laced with the sweet floral aroma of Geranium

Sage Flower - Clean, fresh, herbal notes of sage blended with trace notes of eucalyptus, hyacinth, jasmine & lilac with just a touch of cinnamon bark

Sandalwood & Jasmine - Soft, woody and sensual with a slight balsamic note, balanced with warm, rich florals and an added spicy, smoky musky finish.

Sex on the Beach - A playful rendition of the classic tropical mixed drink that blends fresh pineapple & orange with tart cranberries. Notes of vodka & peach schnapps give this fragrance its “true to life” scent

Sheer Lily & White Rose – A sensual floral blend. At its core are white rose and lily intertwined with bergamot, white musk and touches of amber, cedar and peony petals.

Sinus Relief – Cool, fresh and crisp with essential oils of eucalyptus, peppermint and menthol with a hint of lavender. Give it a try for that blocked nose in the winter months!

Sunflowers - A warm, floral bouquet of blue chamomile, golden sunflower and neroli petals.

Sweet Orange - A combination of orange, lemon, pineapple and black pepper, and middle notes of lemongrass and orange blossom, blended perfectly with a base of vanilla and light musk.

Thyme & Olive Leaf - A unique blend of green olive & olive leaf intertwined with lemon thyme, bergamot & subtle note of musk and amber.

Uplifting - This is a rejuvenating ‘pick me up’. This highly stimulating blend energizes the central nervous system, invigorating & strengthening where there is weakness & exhaustion. Contains clary sage, aniseed, lemongrass, bergamot, peppermint & grapefruit

Vanilla Bean - The unmistakable sweet & sugary aroma of fresh vanilla beans with white musk middle note.

Vanilla Caramel - A scent enriched with sweet and salty buttery caramel. This sweet scent is balanced perfectly with rich creamy vanilla, coconut and tonka bean

Vanilla, Patchouli & Sandalwood - A warming and luscious woody scent with top notes of bergamot and lemon peel, an earthy base of sandalwood, cedar wood and patchouli, and hints of vanilla and white musk.

Wild Frangipani - This is a unique frangipani scent

Wild Mint & Bergamot - An uplifting & energizing blend perfect after a long day. It displays lavender & leafy green notes at the base which give this fragrance an invigorating and crisp finish

Wild Mint & Lime - A fresh, crispy scent with notes of herbaceous mint & lush juicy lime. Rounded off with middle notes of herbal garden leaves & a deep floral base.

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