FAQ's

WHERE ARE YOU BASED?

We are based in Felton Queensland south west of Toowoomba

HOW DOES SHIPPING WORK?

• All our products are subjected to a period of handling before being shipped
• Most of our orders leave the warehouse between 48 hours after the order has been placed.
• With products that have a limited life span such as Body Scrubs, shipping may be delayed while we manufacture the product for you. In these instances delivery may take up to 2 weeks as we don’t keep large amounts of stock to ensure the product you receive is fresh and of the highest quality.
• You will receive an email confirmation when your order gets shipped along with a tracking number

CAN I PICK UP MY ORDER?

We don’t have a pick up facility from Felton.  We have a free collection point in Toowoomba, Clifton & Pittsworth.  Please contact us for details at contact@moolicioussoapsandcandles.com.au or mobile 0401 227 407

We offer free delivery to Felton and surrounding areas up to 20kms radius

WHEN WILL I RECEIVE MY ORDER?

Australia Post advises the following delivery times.

I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE … WHAT’S HAPPENING?

We are happy to tell you that this seldom happens but if you find there’s an item missing please contact us straight away as it will be a despatch error for which we apologise in advance.  You will be send the missing item asap. contact@moolicioussoapsandcandles.com.au or Mobile 0401 227 407

DO YOU DELIVER TO PO BOXES? 

Yes we do deliver to PO Boxes 

ARE MOOLICIOUS CANDLES TOXIC TO THE ENVIRONMENT? 

No.  We are happy to tell you that we use the highest quality 100% soy wax.  Soy wax is natural and biodegradable.  It burns cleaner, it's non-toxic & led free. The Soy wax we use contains no petroleum, paraffin, pesticides, herbicides or gentically modified materials.

ARE MOOLICIOUS SOAPS FREE FROM CHEMICALS AND OTHER NASTIES?

Yes. Our soaps are made free from all chemicals & other toxic ingredients.  We never use Micas, Triclosan, Parabens, SLS or SLSA (Sodium Lauryl & Laureth Sulphate), Methylisathiazolinone, Tetrasodium Etidronate, Parafins or chemicals, Propylene Glycol, Coco - Midopropyl Betaine.

ARE MOOLICIOUS SOAPS COLOURED WITH ARTIFICIAL COLOURS?

No.  We only use natural ingredients to colour our soap.  Ingredients used range from clays to herbs.

WHAT DO I DO IF MY SOYWAX MELTS HAVE GONE SOFT BECAUSE OF THE HEAT?

Australian summers can be extremely hot and will at times soften the wax if they are exposed to extreme temperatures or sun.  The easiest way to harden the soy melts is to place them in the fridge for a couple of hours.  They will harden again and you can go ahead and use them.